FAQ

The following are “Frequently Asked Questions” about Tilestyles® luxury rigid vinyl tiles.  We hope that you find our answers and information helpful.  If you don’t find the answers to your questions, please send us your question through our CONTACT page. 

General

  • Tilestyles floors are exclusive to RONA, RONA + and Reno Depot.

  • Yes, click on our PRODUCTS tab to review all available colours.

  • Yes, consult with your local RONA, RONA + or Reno Depot for the options they offer.

Technical

  • Yes, 100%. Simply wipe up any spills with an absorbent cloth.

  • This product does not include a pre-attached acoustic membrane.

  • Tilestyles floors are finished with a DurAlOx®SupperMatt UV cured poly urethane finish that contains Aluminum Oxide for enhanced scratch and wear resistance.

  • Go to the specifications section on the main page of the website for all acoustical information.

  • Go to the specifications section on the main page of the website for all acoustical information.

    If you are installing this product in a condominium, your condominium association will require it be installed over top of an acoustic membrane.

  • Yes.

  • All Tilestyles products are 100% formaldehyde-free and meet and exceed the health and safety standards for Canada, USA & Europe.

  • GreenGuard® Gold, FloorScore® & Carb-2.

Installation

  • Yes, two general types of systems are approved:

    • Circulating warm water

    • Imbedded (in cement) electric systems.

    • The system temperature must not exceed 28°C or 82°F.

  • Yes, Tilestyles floors are unaffected by low temperatures.

  • No, Tilestyles floors are only intended for indoor installations.

  • Yes, however, the existing floor must be smooth and flat. If you are installing over top of tile or stone, you do not need to fill the grout lines. Any broken tiles should be glued or patched. Follow the steps and requirements noted in the installation guide.

  • Yes, they are approved for installation in light commercial and office applications. The floor must be glued down since the traffic volume and performance demands of the floor are more intensive.

  • Yes, follow the steps below:

    • Follow all the requirements noted in the installation guide.

    • The floor must be glued directly to the wooden sub-floor (plywood or OSB) or concrete.

    • Use one of the following approved vinyl floor adhesives and follow all of their instructions:

    o MAPEI ECO-360:

    o MAPEI Ultrabond ECO 810:

    o TAYLOR 2091 Tuff-Grip:

    o TAYLOR MS+ Resilient:

    o DRITAC 5000 Firm Set:

    o DRITAC ECO-5500:

    o TEC Vinyl Composition Tile Adhesive #7047495023

  • No, leave a 10mm (3/8”) expansion gap around all walls, cabinets, islands and other vertical surfaces.

  • We do not recommend this since the floor needs to be able to expand or contract slightly with seasonal temperature changes. Install the floor up to the front support legs/feet of the appliance.

  • Yes, but use only a LVT/Vinyl type acoustic membrane with a maximum thickness of 1.0mm.

    DO NOT install over top of any other type of membrane or soft compressible surface; doing so will cause damage to the planks due to excessive deflection when the floor is walked upon. This movement of the floor will cause damage to the locking system that can ultimately cause the profiles to break.

  • No, these types of membranes cause excessive deflection and movement of the floor that will cause damage to the locking system that can ultimately cause the profiles to break. These membranes can also cause the planks to become unlocked, causing gaps in the floor.

  • Yes, follow all recommendations in the Tilestyles installation guide, as well as the installation guide of the panel manufacturer.

Care & Maintenance

  • Yes, scratches can be minimized by one of the following methods:

    • Minor scratches: Apply a drop or two of vegetable oil to the scratch and rub it into the scratch, remove all excess oil with a tissue.

    • More serious scratches can be touched up using a clear-coat touchup pen; they are sold by:

    • https://www.mohawk-finishing.com/products/wood-touch-up-repair/markers/

    • https://www.amazon.ca/

  • Use a “hardwood or vinyl floor cleaner” such as BONA® or SWIFFER® brand or similar “non-surfactant type floor cleaner.

    Avoid using other types of floor cleaning products, as many will leave a residual film on the floor that will leave a dull finish.